FAQ

A: At Olive Tree Kitchens, we understand the excitement of transforming your home. Once your order is confirmed, the typical delivery timeframe for kitchens, bedrooms, or bathrooms is between 2 to 3 weeks. This period allows us to carefully craft and quality-check your bespoke designs, ensuring every detail meets our high standards. For made to measure or paint to order it can take between 6 to 8 weeks. Factors such as product customization, current demand, and supplier availability may influence this timeline, and our team will keep you informed throughout the process to provide a smooth and transparent experience.

A: Yes, at Olive Tree Kitchens, we understand that design preferences can evolve. You can change your mind about your door type up to 7 working days prior to the scheduled delivery date. This flexibility allows you to ensure your kitchen design perfectly matches your style and functional needs, reflecting our commitment to elevating your home with style. Please contact our team promptly to update your order within this timeframe to avoid any delays.

A: In the highly unlikely event that an item from Olive Tree Kitchens arrives damaged, please notify us within 72 hours of delivery. Promptly reporting the issue allows us to efficiently arrange for the collection and exchange of the damaged item on your behalf. Our priority is to ensure your kitchen, bedroom or bathroom components meet the highest standards of quality and craftsmanship. Contact our team with your order details and damage report so we can resolve the matter swiftly and maintain the elevated style and functionality you expect from Olive Tree Kitchens.

We’re a supply-only business, so we don’t install kitchens, bedrooms, or bathrooms ourselves. You’re welcome to use your own fitter, and we’ll focus on providing the quality products and design support you need.